ACRB
Automotive Consumer Resource Bureau

Heartland Auto Body

ACRB Listed

Kansas City, MO

ACRB Score
56

Performance scorecard

Based on 9 months of verified BSM data — 38 repair orders in the last 12 months

ACRB Composite Score
56
56
out of 100
Customer Satisfaction
66
CSI score out of 100
Avg. Cycle Time
13.9d
days from open to close
Supplement Rate
14.2%
avg supplement as % of estimate
Scores are sourced from verified BSM system data and updated quarterly. ACRB does not accept self-reported submissions — all metrics are pulled directly from shop management software.
ACRB Listed — What this means

This shop is ACRB Listed with verified data that meets baseline requirements. Performance is tracked and reported, but has not yet reached Verified tier thresholds.

How ACRB certification works